E-commerce Policy

Contact Us

Yuna Yang Showroom
P: 212-706-2092
Email: contact@yunayang.com

Repairs

Available but contact us for prices and details at contact@yunayang.com

Returns/Exchanges

At Yuna Yang we are committed to ensuring the highest level of service.
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly offer you a store credit. We must however stress that in order to process returns, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.

Please note: goods purchased online can only be accepted as returns via our Online Boutique and will not be refunded nor exchanged at our boutique or any of our worldwide stockists. All returns/exchanges, whether for products sold at full price or sale price, must be arranged through our website.

All returns are to be registered with our returns department at contact@yunayang.com.
Please note: returns cannot be accepted without a return authorization number (RAN). A return authorization number is issued solely as a preliminary return management measure. Please note: return authorization number does not guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition.

It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

All Returns Requests are required to be initiated within 14 days of receipt of your order. We recommend that you ensure all the items you wish to return are included in one return delivery. Subsequent returns for the same order will be accepted, however the shipping charges will be the responsibility of the customer. Please note, upon receipt of your Returns Number, you will have 3 days to dispatch your returns shipment.

Yuna Yang cannot be liable for any loss or damage to returned deliveries

Shipping Methods and Fees

Ground Shipping (Takes 3-4 days)	$15.45
Express (Take 1-2 days)	$39.95
International shipping	details vary

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to contact@yunayang.com we will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. If you would like to purchase a different product, please visit our website or contact YUNA YANG Collection online via email at contact@yunayang.com

Payment

Only Major Credit Cards Accepted.
Visa/Master card/American Express/Discover
Transactions will appear on your account in 3-4 business days after your order.